● Cancellation and Refund Policy
We understand that circumstances may change after an order is placed. Refund eligibility depends on whether the test kit has been shipped and whether the patient’s serum specimen has been received by our laboratory.
1. Before the Test Kit Is Shipped
Orders cancelled before the test kit has been shipped are eligible for a full refund.
2. After the Test Kit Is Shipped
If a cancellation request is received after the test kit has been shipped, but before the serum specimen has been shipped to our laboratory, the order may be eligible for a refund, less a $25 shipping and handling fee.
Cancellation and refund requests must be submitted within sixty (60) calendar days of the original order date. Shipping and handling charges are non-refundable once a test kit has been shipped.
No refunds will be provided once the serum specimen has been shipped to our laboratory or more than sixty (60) calendar days after the original order date. This cancellation policy does not limit any rights or remedies that cannot be waived under applicable law.
3. After the Specimen Is Received
Once the serum specimen has been received by our laboratory, the order cannot be cancelled and no refund can be issued. The laboratory will complete the testing and report the results as ordered.
This policy applies even if the customer later decides that testing is no longer needed or requested.
How to Request a Cancellation or Refund
To request a cancellation or refund, email testing@mymycolab.com and include:
- Patient’s full name
- Order number
- Order date
- Reason for the request
The date and time the cancellation request is received will be used to determine refund eligibility. Submitting a request does not guarantee that the order can be cancelled if the test kit has already been shipped or the specimen has already arrived at the laboratory.
Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.
Incorrect or Damaged Test Kits
If your test kit arrives damaged, incomplete, or incorrect, contact customerservice@mymycolab.com promptly. MyMycoLab will review the issue and, when appropriate, provide replacement materials at no additional charge